Location: Edmonton, Canada
Wage: $16-20/hour
Job Description:
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their shipping, printing, and packaging needs.
- Efficiently process customer transactions, including package shipments, printing services, and product purchases, using the UPS Store’s computerized systems.
- Answer incoming phone calls and respond to customer inquiries promptly and professionally, providing accurate information about services, pricing, and policies.
- Handle customer complaints and concerns effectively, demonstrating empathy, active listening, and problem-solving skills to resolve issues to the customer’s satisfaction.
- Collaborate with team members to achieve store goals, such as sales targets, customer satisfaction metrics, and operational efficiency.
- Process incoming and outgoing shipments accurately, including weighing packages, printing shipping labels, and tracking delivery status.
- Uphold a professional and courteous demeanor at all times when interacting with customers, colleagues, and third-party service providers.
Requirements:
- Fluency in English, both verbal and written, is required.
- Previous customer service experience preferred, ideally in a retail or service-oriented environment.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.